1st Line Technical Support Analyst Location: Borehamwood, WD6 1JD. Salary: £25,000 - £30,000 DOE. Contract: Full time, permanent. About Us: Chalkline are a Microsoft Solutions Partner in Modern Work and Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily customer and employee focussed and are dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst About the role: You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients. We have a lot of proactive alerts, so some of your time will also be spent looking through the alerts raised and carrying out preventative maintenance to systems (eg backups, patching, disk space, etc). You will get exposure to the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools and networking products. What we need from you: Ideal applicants will have good written and phone skills and at least 2-3 years experience and demonstrate support knowledge to a 1st line level of the following technologies: • Microsoft 365 • Microsoft Azure • Microsoft Entra • Intu