Technical Support Engineer Location: Andover, HampshireSalary: Competitive Employment Type: Full-time, Permanent Are you a natural problem solver who loves working with customers and technical equipment? Do you enjoy variety in your day and the chance to see your work make a real impact? We''re working with an innovative engineering business who are expanding their aftersales and technical support function and they''re looking for a Technical Support Engineer to help deliver world class support to customers across the UK and internationally. What You''ll Be Doing As the go to expert for aftersales support, you''ll be responsible for handling customer issues from start to finish. No two days look the same, you might be diagnosing a technical fault, guiding a customer via video call, liaising with engineering teams, or preparing a report for internal stakeholders. Your key responsibilities will include: Taking full ownership of technical enquiries and troubleshooting tasksDiagnosing and resolving mechanical, electrical, and operational issuesCommunicating with customers by phone, email, Teams, WhatsApp, or in personLogging issues accurately and ensuring timely follow upsCollaborating with technical, stores, operations, and shipping teamsSupporting Engineering Change processes and documenting improvementsOccasional UK and international travel for installations, on site support, or trainingContributing to a small, supportive RandD team focused on continuous improvement What We'