Job Titl e: Technical Support Advisor Location: Chandlers Ford Salary: £ 26,208 including a discretionary bonus Hours: Monday- Friday 8am-5pm Established in 2003, Utilita Energy was founded with a simple mission: to transform how people experience energy by placing customers at the heart of every decision. We set out to challenge the Big Six by creating a fairer, more flexible approach that empowers customers to feel informed, in control, and confident about their energy usage and costs. By revolutionising the way customers can use prepayment as their preferred payment method, smart meters have become essential in delivering greater visibility and control over their energy consumption. We have an exciting opportunity to join our O perations team , w here you''ll support internal teams and our customers with any questions or issues they have with the ir smart meter. If you''re someone who thrives on understanding processes, solving problems, and making a real difference to customers, we''d love to hear from you. What does this role involve? As a Technical Support Advisor , you will be reviewing data , ident ifyi ng anomalies, and proactively resolving issues before they affect our customers. Y ou will be a point of escalation to our contact centre teams to resolve a range of technical issues . This will include both inbound and outbound calls to customers to help troubleshoot and resolve issues. Who are we looking for? You will be naturally inquisitive with stron