As Director of Operations, you will play a central role in shaping how GamCare delivers national services for people affected by gambling harms. Sitting on the Executive Leadership Team, the role offers the opportunity to lead complex, high-impact services at scale, within a robust governance framework and with clear accountability for outcomes. The role The Director of Operations holds overall responsibility for the operational delivery and performance of GamCare''s national and regional services, including the National Gambling Helpline, digital and online support, regional treatment provision, and prevention and education programmes. The role combines strategic oversight with strong operational and people leadership, ensuring services are accessible, effective, sustainable and aligned with contractual and organisational priorities. Working closely with the Chief Executive, Board and Executive peers, you will lead service performance, contract delivery, financial stewardship and organisational capability. Operational decisions taken in this role directly shape how quickly people can access support, how services integrate locally and how impact is evidenced nationally. The role offers a clear line of sight between executive leadership and real-world outcomes for people seeking help. About you We are looking for an experienced senior operational leader with a background in complex health, social care or charity environments, comfortable leading national services under scrutin