We are looking for a great individual to join our fantastic client in the South East. We need a Credit Controller (Hybrid - 1 day a week on-site)  experience within the financial services, Insurance OR utilities industry would be the best cross over. Working as part of a team; You will perform reconciliations, arrears and account management.

Duties and Responsibilities

- end-end query and dispute resolution, working as part of the wider debt management team. 
- Process, adjust, amend and reconcile outgoing payment requests.
- Taking a proactive role managing portfolio of bad debtors.
- Recommending any DCA, litigation or disconnection (bad and aged debt)
- Perform daily and monthly reconciliations
- Responding to relevant and complex queries and delivering excellent service
- Evaluate information received regarding o/s debt and bring queries to a resolution 
- Agree performance targets and work towards successful achievement.
- Liaise with overseas partners in the collection of their debt.
- Prepare, submit, and maintain bad debts sent to Debt Collectors.
- Assist in month end closure of receipting, allocations, and Broker reconciliations
- Liaise with the Collections Manager on any account issue in excess of individual handling authority or outside personal experience.

Specific Technical Skills and Competencies

- Credit control experience within insurance, FS or utilities within a Business to Business (B2B) environment preferred.
- 3rd party offshore and DCA queries
- Good working experience of excel and word.
- Strong analytical skills
- Good relationship building skills both with internal and external stakeholders
- Good I.T. System skills
- MS Office Excel to Intermediate level (pivot tables and look ups)