Are you a customer-focused 1st Line IT Support professional who genuinely enjoys helping people?1st Line Service Desk Support Analyst (HALO) 30,000pa to 35,000pa + Excellent Benefits and Career ProgressionLondon City Prestigious Investment Management Firm Microsoft EnvironmentHybrid Working is 3 x Days per week in the City Office are EssentialOne of the UK''s most respected wealth management and investment firms is seeking an enthusiastic, presentable, professional 1st Line Service Desk Support Analyst to join their highly regarded IT team in London.This is an opportunity to work within a premium financial services environment where exceptional customer service, communication skills and professionalism are just as important as technical ability.You will be the first point of contact for users across the business, delivering outstanding 1st Line support whilst providing technical conduit capabilities toward 2nd Line assistance where required.Working within a modern Microsoft-centric environment, you''ll play a key role in ensuring the firm''s IT services operate smoothly across multiple UK office locations.What You''ll Be Doing:Providing 1st Line to internal and remote usersLogging, managing and resolving incidents via the HALO Service Desk platformSupporting Microsoft 365 applications and servicesSupporting Windows 10 and Windows 11 environmentsSupporting Desktop, Laptops and Remote DevicesManaging and supporting Azure AD / MFA Entra ID user accounts and ..... full job details .....