Technical Support Help Desk - 1st line support. Afternoon shift at Havant, Hampshire, UK. Join a supportive Service Desk team where you''ll be the first point of contact, helping customers get back up and running quickly. You''ll resolve tickets efficiently, use trusted knowledge resources, and work alongside colleagues to deepen your technical expertise over time. Act as the first point of contact for all IT support requests via phone, email, chat and ticketing systems. Log, categorise, prioritise, and manage support tickets in accordance with Service Level Agreements (SLAs). Troubleshoot and resolve first-line technical issues using the company''s incident management application Escalate calls to the Desktop Team and/or Infrastructure Team when needed Complete company-provided training to be fully equipped for the role Keep up to date with the latest technologies used by the business Contribute to continuous improvement by developing your technical knowledge and problem-solving skills Basic Qualifications What you''ll bring: Exceptional verbal communication skills and the ability to build strong relationships with customers Excellent people skills and a genuine desire to create positive customer experiences Strong problem-solving ability, with a proactive approach to resolving issues Solid customer service mindset, supported by consistently good outcomes through quality control and customer satisfaction feedback Desired Skills Comfortable working with MS Office ..... full job details .....