Desk-Based Account Manager - GravesendAbout the RoleWe''re looking for a proactive, customer-focused Desk-Based Account Manager to join our sales team based in Gravesend.This is an exciting opportunity to play a key role in driving customer success and business growth. You''ll be at the heart of customer relationships-managing accounts, responding to enquiries, developing opportunities, and ensuring our customers receive outstanding service every time.You''ll also work closely with our wider commercial and marketing teams, helping shape product development and staying ahead of market trends in the packaging and construction sectors.If you enjoy building relationships, spotting opportunities, and being part of a fast-paced, supportive team-this role is for you.What You''ll Be DoingCustomer and Sales GrowthManage a portfolio of existing customers, building strong relationships and encouraging repeat business in partnership with the External Sales TeamRespond to incoming enquiries and convert leads into successful ordersIdentify upselling and cross-selling opportunities across our packaging rangeWork closely with field sales colleagues to deliver a seamless customer experienceKeep CRM records accurate and up to date, including quotes and customer interactionsMarketing and Product Development SupportProactively engage customers via phone and email to promote products and servicesSupport marketing campaigns and new product development initiativesShare real-time customer feedback t