Overview

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.Responsibilities

Giving great customer service by helping customers with various transactions across the storeDriving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membershipOffering a helping hand with customer queries through great product knowledgeWorking with your team to maintain the cleanliness and upkeep of your storeYou will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experienceQualifications

You have a passion for delivering a great customer experience, serving everyone with a smileExperience within a customer facing roleYou work well within a team, build relationships and have fun, whilst celebrating successYou show up to work on time, well presented and bring your can do and hardworking attitude along with youYou are eager to learn new skills and gain new experiencesYou flourish in a busy, fast-paced environmentCan demonstrate our values at all times - we\''re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customersWhat We Offer

Generous annual leave entitlement. Use your holidays when you want with limited statutory days off requiredTreat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food hallsAccess to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial adviceAccess to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platformAccess to Dobbies Academy – continue your development with our eLearning platform and development programmesThriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customersAbout Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

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