Role: Service Desk Team LeadLocation: London (Hybrid Working)Salary: Up to £60,000Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologiesOur client, a growing Managed Service Provider, is looking to hire a Service Desk Team Lead to support and develop their expanding technical support function.This role will operate as a senior escalation point across 1st, 2nd, and 3rd line support teams, helping to ensure high service standards, strong customer satisfaction, and efficient resolution of technical issues across a broad client base.Working within a fast-paced MSP environment, you''ll play a key role in supporting businesses with a wide range of IT services including Microsoft 365, cloud technologies, infrastructure support, cyber security, virtualisation, and disaster recovery solutions. This is an excellent opportunity for someone who enjoys combining hands-on technical work with team leadership and service improvement.What you''ll doAct as the primary escalation point for complex technical issues across 1st, 2nd, and 3rd line supportLead, mentor, and support service desk engineers across daily operations and technical developmentMonitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achievedSupport incident management, root cause analysis, and problem resolution across multiple client environmentsAssist with the implementation and support