Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Facilities Helpdesk Team Leader Location: Bracknell - Office Based Salary: 17.50ph Our client is seeking a Helpdesk Team Leader / Supervisor to join their team on a temporary basis. This role will combine hands-on helpdesk support with responsibility for overseeing and guiding a small team, ensuring a high level of service delivery in a fast-paced environment.Key Responsibilities:Act as the friendly and professional point of contact for operational colleagues, addressing queries and concernsProvide day-to-day supervision and support to the helpdesk team, ensuring workload is managed effectivelyHandle incoming and outgoing calls efficiently, supporting the team during busy periodsComplete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating recordsMonitor and allocate team workloads, ensuring tasks are prioritised and completed within SLAsLiaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirementsAct as the first point of escalation for complex or urgent issuesWork closely with the Head of Maintenance and Head of Property Help Desk to enhance service delivery and reporting processesMonitor and maintain accurate data in the CAFM system, ensuring correct assignment and categorisation of work ordersMonitor and complete work orders for remedia