IT Service Delivery Lead - London, city (Hybrid role 3 in office 2 WFH). MUST have experience working in a law firm as a lead International Law Firm require a "Hands on" IT Service Delivery Manager to manage a small IT team of first and second line support specialists within a Microsoft environment. The role holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team (Applications, Infrastructure and Training). The role will be responsible for some vendor relationships, asset management and hands on support.