Service Delivery Manager We have a truly rare opportunity for an experienced and driven Service Delivery Manager to join our award-winning business, which provides fully managed IT services across Northwest England. We are keen to hear from candidates who not only have proven technical expertise but are also eager to bring fresh ideas to the table. This role is ideal for someone looking to take the next step in their career, take on greater responsibility, and grow into a future leader within the industry. Main Responsibilities for the successful Service Delivery Manager: As the Service Delivery Manager, you will be a key member of the senior leadership team, reporting directly to the Operations Director and playing a vital role in shaping and executing the broader business strategy. You will bring excellent communication skills, a strong track record of successfully delivering IT support and projects within the private sector, and a genuine passion for providing exceptional client service. Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering our services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance, accurate reporting, and establishing service improvement activiti