I am working with a consultancy who are seeking a new Member Services Manager to join their team. The Member Services Manager will be responsible for supporting the full member services team, providing outstanding customer service to members and supply chain partners. This is a hybrid working position with a 5% pension contribution.

Member Services Manager responsibilities :

• Identify new members
• Send, track and chase new member packs
• Support the Director of Member Services with general tasks
• Run and issue operational reports
• Attend conferences where applicable
• Take ownership of smaller clients, dealing with enquiries and meetings
• Keep ahead of the changing face of the social housing operating environment through involvement in meetings, conferences, seminar and reading appropriate journals.

• Experience managing accounts or building new business
• Experience of the current housing market and prevailing issues around strategic asset management and building safety
• The ability to build positive relationships
• Experience in a similar role

• 25 days holiday and bank holidays
• Private health insurance
• Flexible/ hybrid working
• 5% pension scheme
• Enhanced maternity/ adoption and paternity leave
• Professional membership subscription to one organisation