Job Title: Head of Pharmacy Operations Salary: £100,000 per annum + car allowance and private healthcare + Bonus Reports To: Managing Director Department: Retail Operations / Pharmacy Division Location: Midlands and NorthwestJob Purpose The Head of Pharmacy Operations will lead, manage, and optimise the performance of our pharmacy estate across the Midlands and Northwest. This senior role combines strategic leadership with hands-on operational oversight, ensuring operational excellence, regulatory compliance, commercial growth, and outstanding patient and customer experiences. The role is responsible for driving performance, innovation, and team development across multiple sites.Key Responsibilities - Develop and execute the pharmacy operations strategy in line with overall business objectives. - Lead day-to-day operations across all branches, ensuring efficiency, profitability, and regulatory compliance. - Identify and implement growth opportunities, including branch expansion, digital initiatives, clinical services, and e-commerce. - Oversee budgets, PandL performance, cost management, and financial reporting. - Build and lead high-performing teams, providing coaching, development, and performance management for area and branch managers, pharmacists, and support staff. - Ensure consistent patient-centred service delivery and a high-quality customer experience. - Monitor market trends, competitor activity, and customer behaviour to inform strategic decisions. - Maintain robu