Business Assurance ManagerMake a Real Impact on Customer OutcomesAre you passionate about quality, leadership, and delivering outstanding customer outcomes? We''re looking for a Business Assurance Manager to lead and develop a high-performing team responsible for Quality Assurance and Outcomes Testing. This is a unique opportunity to shape how we monitor performance, ensure regulatory compliance, and drive continuous improvement across our business.About the TeamOur Business Assurance team is at the heart of how we deliver and evidence exceptional service and compliance. Working closely with operations and compliance, the team ensures our policies and processes are not just followed-but are driving real value and positive outcomes for customers.What You''ll Be DoingLeading and developing our Quality Assurance and Outcomes Testing teamsCreating, maintaining, and improving assurance frameworks that meet both regulatory and business needsMonitoring operational effectiveness, performance, and risk-and reporting on what matters mostCollaborating with stakeholders to drive improvements in customer service and process qualitySupporting hiring, onboarding, coaching, and performance management for your teamPartnering with training and competency teams to spot trends and help build capability across the businessDelivering clear, actionable MI reports and presenting insights at senior forumsDriving calibration activities to ensure consistency across assurance reviewsRegularly reviewing