Business Assurance ManagerWe''re looking for an experienced, team-focused manager to lead a team of six within our client''s Quality Assurance and Outcomes Testing function. This role is about driving high standards and supporting the delivery of good outcomes for customers, while helping your team grow and perform at their best.You''ll work closely with teams across the business to assess how things are working, identify opportunities for improvement and share practical recommendations.If you enjoy coaching others, value doing things the right way and want to be part of a team dedicated to building employee confidence, this could be a great fit.With our client, you will be offered a competitive salary, with excellent benefits and the chance to grow in a role where your voice is heard. With full support from day one and a friendly, flexible working environment, it''s a place where you can truly make a difference.What you''ll be doing:Leading and supporting a team of assurance specialistsOverseeing reviews and testing across key customer processesSharing insights to help improve quality, service and complianceWorking with other teams to spot trends and support changeDeveloping your team through coaching, 1:1s and performance planningWhat we''re looking for:Experience managing or coaching a teamStrong communication and organisational skillsAbility to interpret and present data clearlyA collaborative mindset and a keen eye for detailExperience in quality assurance, outcomes test