2nd Line Support Engineer Location: Bromsgrove - Hybrid (3 days office / 2 days remote)Salary: Up to £40,000 + benefitsEmployment: Permanent Our client, a growing global software and technology organisation, is looking for a 2nd Line Support Engineer to join its technical support team. This is a great opportunity for an experienced support engineer with a strong Microsoft infrastructure background who wants to develop further across Azure, Microsoft 365, cloud infrastructure and security. You''ll work in a fast-paced technical environment, supporting a global customer base while gaining exposure to modern Microsoft technologies including Azure Virtual Desktop, Microsoft Sentinel, Defender and Privileged Identity Management. What you''ll do Provide 2nd Line support across incidents and service requests, troubleshooting through to resolution. Support technologies including Windows Server, Active Directory, Entra ID, Group Policy, Microsoft 365, Intune and Azure Virtual Desktop. Monitor Azure IaaS, PaaS and SaaS environments, Microsoft 365 services and network connectivity. Investigate and resolve security alerts relating to user accounts, suspicious activity, antivirus and endpoint detection. Review, install and test application and security updates, using automation where appropriate. Support Azure resources including virtual machines, vNets and Storage Accounts. Assist with customer migrations and the implementation of new technical solutions. Maintain clear ..... full job details .....