2nd Line Network Engineer (24/7 Shift)Solihull, West Midlands 30,000 - 32,000 + 20% Shift Allowance ( 38,400 OTE)Permanent 4 on / 4 off Shift Pattern12-hour shifts (7am-7pm and 7pm-7am)We''re seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You''ll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock.What You''ll Be DoingTaking ownership of network-related incidents through to resolution.Providing technical support via phone, monitoring platforms, and ticketing systems.Troubleshooting routing, switching, firewall, wireless, and connectivity issues.Accessing and supporting customer network infrastructure remotely.Investigating performance issues, outages, and monitoring alerts.Managing escalations and working closely with third-party suppliers and vendors.Maintaining accurate technical documentation and incident records.Participating in major incident response and structured 24/7 shift handovers.Delivering excellent customer service while maintaining SLA performance.Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role.Strong troubleshooting and incident management skills.Experience supporting:Cisco Routing and Switching (ISR, ASR, Catalyst, Nexus)Cisco security and firewall ..... full job details .....