Customer Service Agent Salary: Competitive Location: Rainham, Essex - RM13 The vacancy We currently have an exciting opportunity to join us as a Customer Consumer Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: Working as part of a team in delivering a high standard of service to our consumers. Handle approximately 20-25 inbound calls per day (25%). Escalate unresolved or complex issues to relevant department or higher-level when necessary. Engage and support the UK and EMEAA Sales force. Record consumer complaints/quality issues on CRM. Process orders, product registrations and refunds for card payments. Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. Proactively action and manage emails sent to the team mailboxes. Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. Full process handling for the return of faulty product, ensuring all relevant procedures are followed. Any other duties as required by the Manager for the smooth and efficient operation of the