Debt Recovery Officer

Cambridgeshire 

£18.97ph

Full Time – Hybrid (4 days working from home)  

Responsibilities:

• To provide an effective, customer focused support service to users of the Income and Debt Recovery service, systems, and processes. A point of contact for colleagues and service users for queries.
• To provide an effective debt recovery service to maximise income for customers and achieve resolution and payment of outstanding debt in accordance with the Collections Strategy. Providing accurate information and support in response to customers enquires according to agreed procedures, practices, and regulatory and legislative requirements.
• To ensure an integrated approach to transactions through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers, and client organisation   
• Provide operational services within the Debt Recovery team. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to.
• Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards and according to operational procedures.
• Responsible for investigating and resolving customer queries, suggestions, and compliments, escalating any complaints in accordance with the relevant procedures.
• Take responsibility and ownership

To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency