Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all?  

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service
• Natural problem solving abilities
• Excellent communication skills both written and verbal
• Previous Customer Service experience is desirable
• Can learn and apply technical concepts
• Good working knowledge of CRMs

Within this position, you’ll also be:

• The main focus will be to deal with a range of customer and engineer enquiries via telephone and email
• Ensuing a high-quality service is always a key focus, providing 1st time resolution
• Understanding customers situation and being able to deal with the situation effectively and in a timely manner
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met

Additional Information:

• £27,000 per annum plus Over time and bonus
• Various shifts between 8am and 6pm and will include occasional Saturdays
• 25 days holiday plus banks

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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