My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. You will handle enquiries regarding tracking deliveries, providing accurate product and service information whilst promoting the brand and identifying any opportunities to upgrade and cross-sell.Resolving enquiries quickly with the focus of first time resolution will be expected, manage any objections in a professional manner whilst maintaining strong customer confidence at all times.Hybrid working 1 week in the office, 1 week working from home - dates to be determined after Training is completed and Manager has signed off.Interview Date - 31.03.26 Start Date - 20.04.26Operational Hours - 09:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - 14.73 p/h Training - 2 weeks on siteJob Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choiceKey Skills : Excellent customer service experience Strong unde