Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment.It is an office based role, 40 hours a week 8am to 5pm Monday to Friday.A driving license is necessary due to their sites and services that may require visits within the London areaTo strengthen the team, they are looking to recruit an experienced Service Desk Lead / Manager to hold responsibility for managing a Service Desk of 5.This is a hands-on role and has direct responsibility for supporting existing and emerging ICT services at head office and remote sites. You''ll be the person who provides technical advice to the business and will be the key person to configure, install and maintain the IT equipment and services.This role would ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge.What you''ll be doingLine management of small service desk team, including resources and work allocationHands-on technical trouble shootingDefine and document 1st and 2nd line standard operating proceduresMentoring and training of service desk teamSupporting the role out of new hardware, applications and systemsWhat you''ll needAt least 3 years experience in a similar roleStrong in supporting Windows OS EnterpriseStrong knowledge of using Microsoft Endpoint Configuration Manager (SCCM)Experience in troublesh