Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk.Fantastic company benefits include:Competitive Salary:£45,000 - £50,000 per annum, depending on experienceHoliday: 25 days annual leave + bank holidaysAdditional: Team performance related bonus and enhanced pensionAbout the role:This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success.As Head of Operations, you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You''ll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation.Key Duties include:Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups.Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose.Support the Founder by managing operational activ