Responsibilities OperationalRecording / updating the actions arising during meetings for prompt internal circulationUndertaking general administration functions for the teamCoordinating the preparation and running of face-to-face and on-line training eventsSupporting the account management functions with administration support on requestTraining ServicesDeal with any delegate and client queries via phone or emailUpdate the Learning Management System (Arlo) with new courses, and client bookingsEnrol delegates on the e-learning portalKeep all associate trainer (new and existing) details compliantExperience, Skills and Qualifications A self-starter, able to manage priorities and deadlinesAn effective and confident communicator, both written and verbalComputer literate, able to learn and implement new systems efficientlyA team playerSolutions orientated, able to resolve issues effectively with client satisfaction in mindReliable and consistent in meeting commitments and delivering resultsBrings creative problem-solving skills to deliver tailored solutionsAdapts to evolving client needs and business conditions