Part-Time Customer Service Advisor (Inbound Calls) £13,104 Pro Rata Hybrid Working Temp-to-Perm Opportunity We are seeking two highly empathetic and customer-focused individuals to join our team as Part-Time Customer Service Advisors. This role is a vital contact point for residents, focusing on handling inbound calls with excellent soft skills. This is a temporary position (minimum 3 months) with a high probability of conversion to permanent status as we expand our contracts. KEY ROLE DETAILS PositionPart-Time Customer Service Advisor (Inbound) Salary (Pro Rata) £13,104 per annum (based on full-time equivalent of £26,208) Hourly Rate Approximately £12.59 per hour Hours 20 hours per week (Part-Time) Location Hybrid Working (Primarily work from home) Training Location Must commute to the Knowsley office (Liverpool area) for essential face-to-face training. THE SHIFT PATTERN Scheduling: Work is scheduled between 8:00 am and 8:00 pm, Monday to Sunday. Rota: Shifts are managed via a consistent 6-week rolling rota you will know your schedule in advance. Focus: Shifts are designed to cover business peak hours (e.g., 8-12, 1-5, or 4-8), avoiding excessive downtime. Overtime: Opportunities for overtime are generally available, particularly during the busy winter season. YOUR MISSION: SOFT SKILLS and SERVICE We are looking for individuals whose soft skills are exceptional. Your background in maintenance is not essential; strong customer service is the priority. Inbound