FRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Wigan Hybrid working Salary: Up to 29,000 per annum plus great benefits Ref: 4296GC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4296GC The Company: A diversified manufacturer and supplier who combine innovation and sustainability in their business practice Main Duties: Working as part of a dynamic team, you will be the main point of contact for customers and manage the order process from initial enquiry to delivery. The Role: - Handle customer enquiries and complaints gathering necessary information coordinating with internal teams ensuring timely, professional responses. - Build and maintain strong customer relationships (internal and external), acting as a key point of contact for key accounts and Sales Managers. - Manage the full sales-order lifecycle from order entry and quotations to shipment tracking, delivery updates and issue resolution. - Monitor and manage open orders liaising with internal departments - Identify and action any special client shipping requirements - Escalate enquiries as needed to the Team leader - To provide proactive assistance to the team and other departments within the company as needed The Candidate: - Fluent German (written and spoken) - Essential - Experience in a customer service role is preferred - Exceptional organisational skills and attention to detail - Proactive, confident and dy