Service Desk Analyst Location: Poole - 4 days per week on site Salary: Up to £35,000 per annumWe''re looking for a proactive and customer-focused Service Desk Analyst to join a growing technology business specialising in software solutions.This is a varied role where you''ll help maintain high service standards, manage customer issues and work closely with internal technical and project teams to continually improve service delivery.Key Responsibilities Manage and drive problem records through to resolution.Monitor service performance, system capacity and trends.Produce and present customer-facing service reports.Support customer onboarding and new project implementations.Work closely with technical teams and product managers to resolve issues and improve services.Monitor SLAs, customer actions and service quality.Identify opportunities for continual service improvement. What We''re Looking For Experience in a technical customer service or IT support environment.Understanding of ITIL processes and working to customer SLAs.Strong communication skills, with the ability to explain technical information to non-technical stakeholders.Good knowledge of Microsoft Office, particularly Excel and Word.Excellent organisational skills and attention to detail.A proactive, analytical approach with the ability to manage competing priorities. Desirable: Experience with application support, Jira, Zendesk, change/problem management, BI tools or software development environments.What''s on ..... full job details .....