Customer Service and After Sales CoordinatorHove Hybrid Working 27,000 - 30,000Do you thrive on solving problems, managing customer queries, and turning challenging situations into positive outcomes?We''re recruiting for a Customer Service and After Sales Coordinator to join a growing business in Hove. This is a varied role focused on supporting customers after delivery, investigating issues, coordinating resolutions, and ensuring an exceptional customer experience from start to finish.What You''ll Be DoingHandling customer calls and emails regarding deliveries, orders and after-sales enquiriesInvestigating and resolving delivery issues, damages, shortages and service-related concernsLiaising with logistics providers, warehouses and internal teams to achieve swift resolutionsKeeping customers informed and managing expectations throughout the processUpdating CRM systems and maintaining accurate customer recordsProviding first-class customer service and building strong customer relationshipsWhat We''re Looking ForPrevious experience in customer service, after sales, logistics, order management or complaints handlingExcellent communication skills, both written and verbalA proactive problem-solver who enjoys finding solutionsStrong organisational skills and attention to detailConfident managing multiple priorities in a fast-paced environmentWhat''s on Offer? 27,000 - 30,000 salaryHybrid working arrangementSupportive and friendly team environmentCareer development ..... full job details .....