Are you an experienced MSP Senior Service Desk Engineer who enjoys tackling technical challenges, taking ownership and being the person others turn to when the buck stops with them? We are recruiting on behalf of our client, an established and growing IT services business, for a Senior Service Desk Engineer to join its team. This is an opportunity for someone with substantial third-line experience who is ready to take real responsibility for technical issues, client relationships and service delivery. This is a hands-on role, not one that sits above the service desk. As Senior Service Desk Engineer, you will be a key member of the team, handling everything from everyday support requests to complex technical escalations. You will be expected to take the lead when needed, while remaining happy to roll up your sleeves and get involved in the day-to-day running of the service desk. What will you be doing? Providing technical support across the service desk, from everyday user issues through to complex third-line troubleshooting. Taking ownership of escalated issues and driving them through to resolution. Acting as the technical point of responsibility when issues cannot be passed further up the chain. Supporting clients remotely and attending client sites across London and the South East when required. Monitoring RMM alerts, backup systems and recurring maintenance tasks, identifying and addressing potential problems proactively. Managing tickets, prioritising workloads and ..... full job details .....