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Permanent

Sr Product Manager, Catalog and CX, EU Consumables Customer Experience

City of Westminster
money-bag Negotiable
54381E897C868784280F2BD11813C75E
Posted 2 days ago

Overview

At Amazon we''re striving to delight our customers, offer a great selection and experience for our products and services. To improve our on site shopping experience, Amazon is looking for a Senior Product Manager based in London.Responsibilities

Lead variations for EU Consumables. Variations as a product allows customers to discover and shop different product variants (for example, different flavors of Coffee) we offer. This includes leading fixes in the back end (Catalog) and working with teams owning the on-site CX (customer experience).For improving catalog, work with retail teams to define our north star vision. Then work with international technical teams to implement that vision in a scalable manner leveraging Generative AI, LLMs, etc.Work with CX teams owning the end experience to ensure we deliver a clean and intuitive shopping experience to our customers WW.This role has high visibility with reporting to Directors and VPs.Define variations NorthStar vision for EU CL. Build scalable solutions to implement the vision WW leveraging GenAI, LLMs, etc. Develop recurring mechanisms to track and report progress. Ensure end CX we deliver is easy and intuitive to shop for customers. Act as the variations lead for EU CL.Qualifications

Bachelor''s degree or equivalentExperience owning/driving roadmap strategy and definitionExperience with end to end product deliveryExperience with feature delivery and tradeoffs of a productExperience as a product manager or ownerExperience owning technology productsExperience with product cycles of 6+ monthsExperience in product or program management, product marketing, business development or technology, Experience in influencing senior leadership through data driven insightsExperience working across functional teams and senior stakeholdersSQL Skills and experience with data insightsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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