Confident handling customer enquiries and keeping cases on track? Join the Council''s Street Environment Services as an Admin Assistant / Waste Adviser, helping residents and businesses resolve waste and recycling queries. This customer-facing role combines administration, complaints handling, casework and community engagement, with site visits across the borough. What you''ll do Manage resident and business complaints from first contact to resolution. Investigate missed collections and other waste enquiries with operational teams. Maintain accurate records using iCasework and customer relationship management (CRM) systems. Write clear responses, correspondence and case notes. Respond to councillor enquiries and support draft responses to MP correspondence. Advise on recycling, waste presentation and contamination. Support community events, estate visits and recycling campaigns. What you''ll bring Experience in customer service, resident engagement or community work. Strong organisation skills and experience managing competing deadlines. Clear written and verbal communication, including handling challenging enquiries. Accurate administration, data entry and record-keeping skills. Understanding of waste management, recycling and environmental sustainability. Knowledge of communities, complaints procedures and data protection requirements. Confidence in learning IT systems and working independently and within a team. Desirable: Experience in complaints handling, casework ..... full job details .....