Marketing and Communications OfficerTemporary Ongoing Opportunity with Potential to Become PermanentLocation: HounslowHybrid Working: 1 Day Working From Home Available After Successful Completion of 3 MonthsReporting To: Business ManagerThis is a varied position where you will play a key role in managing communications, stakeholder engagement, digital content, social media activity, community initiatives, and reputation management. Working closely with internal departments, local stakeholders, community groups, and external partners, you will help deliver engaging communications and positive customer experiences while supporting wider business objectives.This role would suit an experienced communications or marketing professional who enjoys a hands-on role with a mix of content creation, social media management, public relations, stakeholder engagement, and community outreach.Key ResponsibilitiesDevelop and maintain positive relationships with key stakeholders, community groups, local representatives, and external partners.Ensure a timely and professional approach to correspondence and stakeholder enquiries.Draft and deliver communication plans for projects, campaigns, and business initiatives.Support reputation management activities by ensuring consistent and engaging messaging across all channels.Respond to escalated customer and stakeholder enquiries, ensuring issues are directed to the appropriate teams and resolved efficiently.Identify opportunities to improve ..... full job details .....