Senior Aviation Claims AdjusterDepartment:

Claims

Employment Type:

Permanent

Location:

London, UK

DescriptionFocusing on providing excellent client service, the Convex Claims team directly impacts our mission to becoming the market’s favourite insurer. As such we are building increasingly efficient processes, making use of relevant technology.

This is a leading-edge, forward-thinking claims adjusting role and will assume responsibility for handling an increasing portfolio of Lead Airline business, together with Products, General Aviation and Satellite claims arising from business written by Convex Group.

You will be responsible for handling lead and large complex claims, internal reporting and other claims management activities relating to the Aviation and Aerospace Account. This role is outcome-driven, and one which combines technical adjusting, account management, commercial and relationship management. You will report directly to the Head of Aviation and Aerospace Claims and be a key part of the Convex Claims team.

Key Responsibilities

Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulations

Actively manage claims to achieve the best indemnity outcomes

Ensure alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processes

Review claims movements and advise the business with regard to potential exposures

Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues

Contribute to the attraction and retention of business through service excellence

Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection

Build and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters

Contribute to the preparation of local claims reports and claims updates to the Board as required

Be prepared to participate in wider claims strategic initiatives or committees within the organisation

Our purpose enables us to deliver the best claims service experience to clients and also meet all regulatory requirements. Be an advocate for client service as a brand differentiator and demonstrate behaviour that align to the Convex core values

Manage or support on key Convex projects as required

Skills Knowledge and Expertise

Solid experience of handling Aviation Claims in several of the following areas: Airline, Products, General Aviation or War

Prior experience of undertaking client claims reviews and audit activities

Able to communicate effectively at all levels of seniority

Excellent client service and commitment to go the extra mile

Robust negotiation and diplomacy skills

A high degree of problem-solving capability

Detail orientated with analytical mindset

Work at speed given complex and difficult technical situations, with the ability to prioritise effectively

Flexible and adaptable to change, able to contribute in an entrepreneurial environment

Benefits

Competitive Salary

30 days Annual Leave

Birthday Leave

10% Employer Pension Contribution

Private Health Insurance Medical Cover

Group Income Protection

Life Assurance Cover

Enhanced Parental Leave

Annual Health Check

3 days of Volunteer Leave each year

10 days of help with care (elder/ childcare) through Bright Horizons

£1,300 to spend on learning and wellbeing

Give as You Earn

Cycle to Work

Season Ticket Loan

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