Overview

As a Senior Implementation Specialist, you will lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. You act as a trusted technical advisor, taking ownership of high-impact client projects, mentoring team members, and driving process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.Responsibilities

Lead technical discovery and solution design during late-stage sales engagements for strategic clientsDevelop complex implementation plans and ensure seamless handoffs to delivery and support teamsOwn the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirementsServe as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTPProvide expert-level platform training and consultation to client stakeholdersPartner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressedMentor and coach junior Client success engineers, supporting knowledge sharing and technical skill developmentDrive cross-functional initiatives that improve internal processes, workflows, and client engagement practicesDevelop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scaleCommunicate complex technical concepts clearly to both technical and non-technical stakeholdersRepresent the voice of the client in product feedback loops, collaborating with Product Management on feature evolutionTake ownership of high-risk client situations, ensuring proactive intervention and resolutionQualifications

Minimum Qualifications

3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clientsFluent in both written and spoken EnglishDeep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocolsAdvanced expertise in REST and SOAP API integrations and troubleshootingStrong working knowledge of Excel and HTMLDemonstrated ability to manage multiple complex client projects simultaneouslyExcellent problem-solving, time management, and prioritization skillsStrong communication and presentation skills for technical and non-technical audiencesProven ability to document processes and create technical enablement materialsAbility to thrive in a fast-paced, dynamic environment and adapt to evolving prioritiesPreferred Qualifications

Bachelor\''s degree in computer science, Information Technology, or a related field5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clientsAdditional language proficiency is a plusExperience working with enterprise clients and/or within the e-commerce industryFamiliarity with remote-based training toolsProject Management experience or certification (e.g., PMP, Agile)Demonstrated success in developing online technical training contentA proactive, entrepreneurial mindset with the ability to work independently and lead initiativesTravel

Up to 10%Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.What It\''s Like To Work At Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. You are valued, supported, and included, guided by a transparent culture and accessible leadership. We offer career opportunities aligned to your ambitions and talents, with resources to support work-life balance, including comprehensive benefits and wellness plans.Benefits

Enhanced Private Medical Insurance and a Health Cash Back PlanLife insurance and disability benefitsPension plan with 4% Company matchCompetitive time off package with 25 days of PTO, 8 holidays, 2 wellness days, and 1 paid volunteer dayFlexibility to choose where you work - at home, in the London office, or bothAccess to tools to support wellbeing such as the Calm App and an Employee Assistance ProgramProfessional development stipend and learning opportunitiesCharitable contribution match per team memberRithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.We\''re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form.

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