Facilities Helpdesk Co-ordinatorSalary: £32,000 - £33,000Hours: Mon to Fri hours (phone number removed)pm or 8.00- 4.30pmLocation: Welwyn Garden City What to know about this employer: A well-established, family-orientated business with a proud reputation and multiple national contracts, offering stability, support and a genuinely people-focused culture.An exciting period of growth is creating new opportunities to join a forward-thinking team where you can develop, contribute and be part of their continued nationwide success Purpose of the role: The purpose of this role is to manage and process all incoming job requests across multiple channels, coordinating planned and reactive work with internal teams and suppliers while keeping stakeholders updated and ensuring accurate reporting and system administration. Responsibilities: Supporting Contracts manager with a Key AccountIdentify the spec of the contractual agreement, meeting all the committed SLA sLogging calls and emails using internal systems and client portals, receiving incoming calls and make outgoing phone calls, liaising with clients to give updates on outstanding jobs.Allocating remedial quoted works to subcontractors and ensuring the work is planned within the clients SLA and that Risk Assessments are receivedObtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to our system.Raising purchase orders for approved quotes.Ensuring all relevant d