Overview

Location: London, England, United Kingdom. Employment type: Full-time. Seniority level: Mid-Senior level. Job function: Project Management. Industries: Software Development.Within the CSM department, you will be responsible for managing the services around our IoT and SaaS solutions in collaboration with internal teams and retail sector clients for the UK. Your missions will include:Responsibilities

Develop/maintain relationships to position Vusion Group as key service partner.Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.Managing service contract budgets: Tracking and managing the budgets of service contracts.Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.Developing improvement plans: Creating continuous improvement plans and associated actions.Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.Qualifications

Proven experience up to 5 years in the same roleAbility to understand customer''s needs and build trust-based relationshipsNative English (the manager and the hiring team speak English/French)Ideally, also demonstrated

A strong customer-centric mindsetExperience with high-level customer engagementExperience working in large retail organizationsExcellent attention to detailA proactive approach and initiative in improving serviceThe ability to think quickly and resolve challengesOpenness to change and adaptabilityA high level of energy and enthusiasmAdditional Information / Benefits

Schedule : A flexible, hybrid work scheduleCareer Growth : E-learning opportunities and workshops, and global mobility potentialWe feel supported. You will too. VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life.Not the right opportunity for you? Share this job with a friend or search all careers at vusiongroup.com/careers.

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