Overview

Complexio is based in Greater London, England, United Kingdom. The company’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—structured and unstructured—and executing complex workflows at scale through proprietary models, knowledge graphs, and orchestration layers. Complexio is a joint venture-backed company redefining enterprise productivity through context-aware, privacy-first automation.We are seeking a

Customer Success Manager

to lead strategic relationships with enterprise clients as they adopt and scale the AI-powered automation platform. This role combines project ownership, technical fluency, and customer empathy to help clients realise tangible business value through transformational automation.Responsibilities

Strategic Account Management

– Serve as the primary point of contact for key enterprise clients, ensuring onboarding success and long-term satisfaction.Develop success plans tailored to each client’s environment, industry, and automation maturity.Partner with leadership to drive expansion across departments and business units.Technical Customer Enablement

– Translate Complexio’s technical capabilities into actionable use cases for clients.Help clients interpret model outputs, knowledge graph insights, and automation outcomes.Work with client IT/security teams to support data privacy, access controls, and infrastructure integration.Cross-functional Collaboration

– Collaborate with Product and Engineering to relay customer feedback and inform roadmap prioritisation.Support pre-sales, solutioning, and onboarding activities for new use cases.Coordinate with Support and DevOps to resolve incidents and ensure uptime for critical automations.Requirements

4+ years in a Customer Success, Implementation, or Technical Account Management role.Experience supporting B2B SaaS platforms—ideally in automation, AI/ML, or data-driven products.Demonstrated success managing technical enterprise stakeholders across functions.Strong communication and relationship-building skills.Familiarity with enterprise infrastructure (e.g., APIs, data pipelines, cloud platforms, ERPs).Preferred Skills and Experience

Experience in AI/LLM-based platforms or workflow automation.Exposure to regulated or high-security industries (e.g., maritime, logistics, finance, healthcare).Understanding of knowledge graphs, graph databases (Neo4j, etc.), or vector search.Project management background with ability to drive multi-phase technical rollouts.Familiarity with data privacy regulations (GDPR, CCPA) and enterprise permission systems.Experience with Jira, Notion, and modern CRM/CS tools (e.g., Gainsight, HubSpot).Benefits

Work with a groundbreaking AI platform solving real enterprise pain points.Help clients achieve measurable ROI through next-gen automation.Join a remote-first, globally distributed team backed by industry leaders.Shape the success function and influence product direction in a fast-scaling AI company.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

OtherSoftware DevelopmentNote: This refined description retains the core responsibilities and qualifications from the original while removing irrelevant boilerplate and ensuring valid HTML structure.

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