IT Support AnalystManchester (On site)3 months+ (Apply online only) per dayAn IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment.Technical SkillsProficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment.Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments.Familiarity with Microsoft Office suite and other client-side applications.Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key AccountabilitiesEnd-User SupportRespond to Service Requests via ticketing system and escalations and provide walk-up and deskside support.Troubleshoot and resolve day-to-day tickets effectively and efficiently.Promptly escalate and redirect issues beyond purview or expertise to next level.Device and Equipment ManagementResponsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment.Responsible for onboarding new hire computer and telephone assignments and desk configuration. ..... full job details .....