Contract Support Officer
Location: Liverpool(Hybrid - 2 days in the office)
Company: Public Sector
Type: Contract | Inside IR35
Salary: -400 per dayvia umbrella

Key Responsibilities

• Service Delivery Partner (SDP) Contract Management: Oversee day-to-day contract administration, performance, and operational delivery under the SDP contract, including Google Drive migrations and SLA and invoice monitoring.
• Invoice Improvement & Automation: Manage and streamline invoice reconciliation processes, introducing automated tools and workflows to eliminate manual errors and improve invoice processing efficiency.
• Process Review & Solution Implementation: Review administrative workflows and manual processes to identify efficiencies, design streamlined procedures, and implement sustainable solutions that eliminate operational waste.
• AI & Continuous Improvement (CI): Develop, test, and deploy AI tools and automated prompts to optimise daily procurement operations and remove repetitive data processing bottlenecks.
• Supplier Engagement & Risk Management: Lead supplier communications across compliance stages.
• Governance, Systems & Guidance: Utilise internal IT and digital eSourcing portals in line with public procurement regulations, maintaining clear audit trails while supporting and guiding junior team members.

Essential Criteria

• Contract Lifecycle & Governance: End-to-end oversight of a supplier contract, including key milestone tracking, compliance monitoring, risk mitigation, and leading continuous improvement initiatives to enhance contract performance.
• Strategic Supplier Relationship Management: Proactive engagement with key suppliers to resolve operational escalations, negotiate terms, drive service delivery improvements, and maintain clear communication channels across all project stages.
• Workflow Efficiency & Process Improvement: Experience in reviewing administrative workflows and manual processes to identify efficiencies, implement solutions, and eliminate operational waste.
• AI & Digital Tool Development: Practical experience in using and developing AI tools, automated prompts, or digital solutions to drive continuous improvement and workflow automation.
• Organisation & Stakeholder Management: Excellent ability to prioritise workloads independently under tight operational deadlines, alongside strong skills in communicating with internal and external stakeholders.

Experience Required

• Leading contract management and supplier relationship management activities while embedding continuous improvement methodologies across procurement workflows.
• Designing, implementing, and rolling out AI tools and automated solutions to streamline commercial compliance checks, eliminate manual administrative tasks, and optimize digital data processing.

Minimum Requirement

• Candidates must have worked within a commercial contract management function.
• Support role focused on administrative support, invoicing, continuous improvement, and supporting the Contract Lead with managing the Service Delivery Partner on a framework to ensure they are correctly meeting KPIs and invoicing requirements.

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