Service AdvisorLocation: HeathrowSalary: Up to 36,000 DOEHours: 47.5 hours per weekEarly and late rotating shifts:Week One: 07:00 to 17:00Week Two: 08:00 to 18:00Alternate Saturdays: 08:00 to 13:00The OpportunityDo you enjoy providing excellent customer service and being the person who keeps everything running smoothly?We''re looking for an experienced Service Advisor to join a busy aftersales team where you''ll play a key role in delivering an outstanding customer experience while ensuring the workshop operates efficiently.You''ll be the main point of contact for customers throughout their service journey, coordinating bookings, keeping customers updated, liaising with the workshop and parts department, and ensuring every job is completed to the highest standard.If you thrive in a fast-paced environment, enjoy building relationships and take pride in delivering exceptional service, we''d love to hear from you.What You''ll Be DoingWelcoming customers and delivering a first-class customer experience.Booking vehicles in for servicing, maintenance and repairs.Managing workshop loading to maximise efficiency.Keeping customers updated throughout the repair process.Preparing accurate job cards, quotations, invoices and estimates.Identifying customer requirements and providing clear cost estimates.Explaining completed work and discussing any additional repair recommendations.Promoting aftersales products and services where appropriate.Processing warranty work in line with manufactur