Automotive Service Advisor (Premium Brand)

Coulsdon West (Greater London)

Salary: -35,400Basic | -42,450 OTE (uncapped bonus potential)

We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Coulsdon West (Greater London) area.

This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.

The Role

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish.

Your responsibilities will include:

• Welcoming customers and managing all service and repair enquiries
• Understanding customer requirements and accurately logging vehicle concerns
• Scheduling service appointments, vehicle drop-offs, and collections
• Providing clear and transparent cost estimates and service recommendations
• Keeping customers fully informed throughout the repair process
• Liaising closely with technicians to monitor vehicle progress and ensure timely completion
• Managing bookings via online systems, telephone, and face-to-face interactions
• Building strong, long-term relationships to encourage repeat business

About You

• Minimum 2 years'' recent experience as an Automotive Service Advisor
• Strong understanding of the EVHC (Electronic Vehicle Health Check) process
• Excellent communication and customer service skills
• Highly organised with the ability to manage multiple tasks efficiently
• Professional, approachable, and customer-focused
• Stable work history (no more than 3 roles within the last 6 years preferred)
• A team player with a positive and proactive attitude

What We Offer

• Competitive salary: -35,400 basic with -42,750 OTE
• Industry-leading benefits package
• Access to "Perks at Work" discount platform
• Structured training and ongoing career development programmes
• Clear progression opportunities within a premium brand network
• A stable and rewarding long-term career path

If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you.

Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy.

Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.