Service Charge Team Manager Location: Grosvenor House, 125 High Street, Croydon, CR0 9XP Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 30.22 Per Hour Job Ref: OR18538 Job Responsibilities Lead and motivate a team to accurately calculate and issue service charges. Ensure a customer-focused approach to resolving queries and complaints. Monitor controls to meet service levels and enable cost recovery. Collaborate with business areas to prepare budgets and account for expenses. Support system and process improvements for service charge delivery. Develop policies and procedures that comply with legislation and contracts. Provide training to enhance team knowledge and resilience. Manage relationships with service charge payers and other stakeholders. Identify areas for service charge calculation improvement. Lead projects to improve service efficiency and effectiveness. Handle staffing issues following company policies. Ensure data accuracy in company systems and databases. Person Specifications Must Have Experience in leading and managing a team. Strong organizational skills and ability to meet deadlines. Experience with external partners and managing agents. Excellent written and oral communication skills. Understanding of service charge management and legislation. Strong financial and numerical skills. Ability to interpret KPIs and management information. Excellent customer se