Assistant Customer Service ManagerLocation: Aldershot, HampshireSalary: 36,000 (depending on experience)Hours: Monday - Thursday: 08:30 - 17:30 Friday: 08:30 - 17:00 (Office-based)OverviewWe are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot.This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers.This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment.The RoleWorking closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries.Key responsibilities Include:Training and DevelopmentCreating clear and user-friendly training documentation across the departmentProducing product briefing materials for the Customer Service teamSupporting induction and training of new startersDelivering training sessions and refreshers to upskill the teamMentoring and supporting Account Managers and Assistant Account ManagersTeam and Attendance ManagementManaging holiday requests via the internal HR systemSupporting return-to-work interviews and attendance processesCovering the Customer Service Manager during absence or meetingsLeading team huddl