Customer Service Advisor 24,960, Haywards Heath, Monday - Friday, 9am - 5pm, permanent, up to 28 days annual leave, Pension, central location with excellent transport links. The RoleAn excellent opportunity for a confident and customer-focused individual to join a well-established organisation within a busy Customer Experience department as a Customer Agent. You will be responsible for providing high-quality support to customers via multiple channels while ensuring service levels and quality standards are maintained. Key responsibilities include:Handling inbound and outbound customer enquiriesResponding to customers via email, live chat and social media channelsProcessing customer orders accurately within agreed service levelsResolving customer queries and complaints professionallyMoving between telephone and written customer service activities as requiredSupporting customer retention and identifying suitable additional servicesMaintaining accurate customer records and processing paymentsWorking closely with both local and remote colleaguesAchieving quality and productivity targetsDeveloping product and system knowledge through ongoing training and support RequirementsThe successful Customer Agent will have strong communication skills and good general IT literacy. Previous customer service experience is highly desirable, alongside office-based administrative experience. Fast and accurate keyboard skills are desirable, as is the ability to work in a target-driven environment ..... full job details .....