1st Line Support Analyst - Oxford Location: Oxford Job Type: Permanent Working Pattern: Hybrid Are you an enthusiastic IT professional looking to build your career within a supportive and growing technology team? We''re looking for a 1st Line Support Analyst for a leading financial services client of ours. This is an excellent opportunity for someone with around 1-2 years'' experience in IT support or a service desk environment who wants to develop their technical skills, gain exposure to a broad range of technologies and progress their career. The Role As a 1st Line Support Analyst, you''ll be the first point of contact for IT support across the organisation, providing friendly and professional technical assistance to users. Your responsibilities will include: Acting as the first point of contact for IT incidents and service requests via phone, email, ITSM portal and in person. Diagnosing and resolving 1st Line issues across hardware, software, user accounts, Microsoft 365 and standard business applications. Taking ownership of tickets through to resolution, keeping users updated throughout the process. Logging, categorising and prioritising incidents and requests accurately. Managing your workload and support queue to meet agreed SLAs and KPIs. Escalating more complex issues to 2nd Line teams or external suppliers with clear documentation. Carrying out routine user administration, access requests and device provisioning. Supporting new starters and general user ..... full job details .....