Role: Service Designer

Location: London (Hybrid)

Duration: 6-12 Months

Day rate: -450 Umbrella Only

Role Summary

We are seeking a skilled and experienced Service Designer. You will be responsible for designing end-to-end service journeys that are user-centred, inclusive, and compliant with NHS and government digital standards.

Key Responsibilities

• Lead service design activities across the programme, ensuring alignment with public sector policy, clinical workflows, and user needs.
• Map current and future state service journeys, identifying gaps, inefficiencies, and opportunities for improvement.
• Facilitate co-design workshops with patients, clinicians, stakeholders, and delivery teams.
• Produce service blueprints, journey maps, and design artefacts to support agile development and delivery.
• Collaborate with user researchers, content designers, interaction designers, and developers to ensure cohesive service experiences.
• Ensure services meet accessibility, safety, and data protection standards.
• Advocate for inclusive design and contribute to design governance and continuous improvement.

Required Skills & Experience

• Proven experience in service design within healthcare or public sector programmes.
• Strong understanding of user-centred design, systems thinking, and agile delivery.
• Ability to translate complex clinical and operational requirements into intuitive service experiences.
• Experience producing service blueprints, journey maps, and design documentation.
• Familiarity with NHS digital standards, GDS guidelines, and accessibility legislation.
• Excellent stakeholder engagement and facilitation skills.
• Proficiency in tools such as Miro, Figma, Lucidchart, and Jira/Confluence.

Preferred Qualifications

• Experience working on NHS screening programmes or clinical service transformation.
• Understanding of patient pathways, clinical safety standards, and health data governance.
• Background in UX, interaction design, or policy design is a plus.