Customer Service Administrator / Operations Administrator Customer Service Administrator / Operations Administrator. An Ipswich based heating and cooling firm are looking for a Customer Service and Operations Administrator to join the team. 28-30k per annum + up to 2k performance bonusMonday to Friday 8am - 5pm, 40 hour paid weekThe Customer Service Administrator / Operations Administrator will perform a varied role including the following:Customer service, answering the phone to customers, being first point of contactDiary management, coordinating engineer''s diaries, scheduling servicing, breakdowns and installationsManaging estate agent work orders, managing instructions from letting agents and property managers, liaising with tenants and landlords, ensuring jobs progressBookkeeping and accounts - invoicing, Xero, reconciliations, credit control and supporting financial administrationSales and quotation follow ups - following up quotations, converting enquiries into confirmed bookings and identifying opportunitiesUpdating CRM, managing app, improving efficiencyThe Customer Service Administrator / Operations Administrator will need:Previous experience in administration and customer service.Bookkeeping experience, ideally using Xero.A sales background or confidence in following up quotations and converting enquiries.Excellent communication and organisational skills.Someone who can prioritise, problem-solve and take initiative.Strong attention to detail and a positive, ..... full job details .....