We are seeking a dedicated Client Account Manager to join our team within the Technology and Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames.Client DetailsOur client is a medium-sized organisation within the Technology and Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients.DescriptionManage and maintain relationships with key clients to ensure satisfaction and retention.Act as the main point of contact for client queries and support requests.Coordinate with internal teams to ensure timely delivery of services and solutions.Monitor client accounts to identify opportunities for upselling or cross-selling.Prepare and present detailed reports on account activity and performance metrics.Resolve client issues promptly and effectively to maintain trust and satisfaction.Collaborate with sales and marketing teams to align strategies with client objectives.Ensure compliance with company policies and industry regulations.Maintain compliance with financial regulations, and review internal controlsRecommend system and process improvementsAdhoc project work relating to operational efficiencies / enhancementsRespond daily to internal and external communication via email or phoneSupport wider finance tasks as required, and uphold Consumer Duty standardsThe role requires analytical and